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Go to the shop#Frequently asked questions
Have questions about our plants, shipping, or care tips? You're in the right place. This FAQ covers everything you need to know to shop confidently and keep your plants thriving.
What kinds of plants do you sell?
We offer a wide variety of indoor and outdoor plants, including succulents, tropicals, air-purifying plants, low-light options, and pet-safe varieties.
Are your plants beginner-friendly?
Yes! Many of our plants are easy to care for and perfect for beginners. Look for the “Low Maintenance” label on product pages.
How are the plants packaged for shipping?
Each plant is carefully hand-packed using protective and eco-friendly materials to ensure it arrives healthy and intact.
How long will delivery take?
Orders are usually processed in 1–2 business days and delivered in 3–7 business days depending on your location.
What if my plant arrives damaged?
Please email us a photo of the damaged plant within 48 hours of delivery. We’ll happily replace it or issue a refund.
Can I send a plant as a gift?
Definitely! You can include a personalized gift message and schedule delivery at checkout.
Do your plants come with care instructions?
Yes! Each plant includes a care card, and you can also find tips and guides on our website’s Plant Care section.
Can I cancel or modify my order after placing it?
You can modify or cancel your order within 2 hours of placing it by contacting our customer support team.
Do you offer wholesale or bulk discounts?
Yes! Contact us at sales@bestplants.shop for custom quotes on bulk or corporate orders.
How do I contact customer service?
Email us at support@bestplants.shop or use the live chat on our website Monday–Friday, 9 AM to 6 PM EST.
